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Salary Range: $18-$24 / hour
Reports to: Director of Customer Experience
Summary: Create orders and provide needed information to internal and external customers. This departments assists with all aspects of the customer journey from education, purchase of products and continuing support. Each representative may have an extra specialty in the department. This may include social media, blog writing, field support, marketing material creation, sales and other assigned responsibilities.
Essential Duties and Responsibilities:
Relays herbal formula product information accurately and with in DSHEA guidelines to internal and external customers
Build sustainable relationships of trust through open and interactive communication
Speaks with customers by phone, receives and resolves complaints in a professional, appropriate and empathetic manner
Process merchandise orders by phone, walk in, mail, or fax as needed
Assist in reporting needs by customer service departments or other areas as needed
Answer company correspondence in a timely manner
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Process customer returns and replacements
Manages internal systems including- i.e. credit card orders, back orders and product returns
Works with distributors, retailers and customers to ensure customer satisfaction
Handle product quality problems and follow up making sure that the appropriate department has been notified
Check and verify product availability for all customers. Follow established SOP’s in regard to Out of Stocks and proper notification.
Social media content ideas and or creation, field support, marketing material creation, sales support, comment and review follow and other assigned responsibilities.
Additional duties as needed by business demands
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and/or Experience: Advanced experience or an offical herbal education is required. Natural products industry experience is also a plus.
Language Skills: Comfortable speaking about health issues with sensitivity and with-in DSHEA guidelines is a must. Ability to read and follow instructions. Good oral and written communication skills. Ability to speak effectively to customers on the phone or in person. Ability to effectively present information and respond to questions from managers, clients, customers, and the public. Ability to respond to common inquires or complaints from customers with a pleasant tone and demeanor.
Mathematical Skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply basic mathematical concepts.
Computer Skills: Knowledge of and ability to use MacOS operating system.
Follow all company guidelines in regard to recycling and reducing waste in our facility
Read and follow all guidelines in the company Handbook and Code of Conduct in regard to supporting local business, sourcing guidelines and sustainability practices
All interested candidates please submit a resume/portfolio to email@example.com.
WishGarden Herbs is an equal opportunity employer. All aspects of employment including the decision to hire, promote, coach, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.