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      Customer Journey Representative

      Part-time or Full-time

      Salary Range:  $18-$24/ hour

      Reports to: Director of Customer Experience

      Job Description: 

      This departments assists with all aspects of the customer journey from education, purchase of products and continuing support. Each representative may have an extra specialty in the department. This may include social media, blog writing, field support, marketing material creation and other assigned responsibilities.

      What you will love about us...

      • We are a small family company, not a corporate giant.
      • We are an authentic team; we build trust and act real.
      • We are a group of respectful, open, competent, motivated, diverse, and fun adults.
      • Opportunities for advancement.
      • Competitive compensation, health benefits, PTO, sick leave, 401k, and a fun, productive environment.

      Responsibilities include:

      • Relays herbal formula product information accurately and within DSHEA guidelines to internal and external customers
      • Speaks with customers by phone, receives and resolves complaints in a professional, appropriate and empathetic manner
      • Process merchandise orders by phone, walk in, mail, or fax as needed
      • Answer company correspondence in a timely manner
      • Process customer returns and replacements
      • Handle product quality problems and follow up making sure that the appropriate department has been notified
      • Social media content ideas and/or creation, field support, marketing material creation, sales support, social media comment response
      • Blog writing opportunity
      • Additional duties as needed by business demands

      Qualifications:

      Advanced experience or an official herbal education is required. Natural Grocery or apothecary experience is a plus.

      Language Skills:

      Comfortable speaking about health issues with sensitivity and within DSHEA guidelines is a must. Ability to read and follow instructions. Good oral and written communication skills. Ability to speak effectively to customers on the phone or in person. Ability to effectively present information and respond to questions.

      Customer Service Skills:

      Email etiquette, active listening, empathy, problem solving, clear communication, self-control, patience, taking responsibility and ability to use positive language.

      Computer Skills:

      Knowledge and ability to use MacOS operating system and the elements of Microsoft Office suite.

      How to Apply:

      Please send your resume with a valid email and phone number to: anna@wishgardenherbs.com